Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Team Lead – Buyer (Sourcing & Procurement)

680 Views 1 week ago
Experience 5–7 Year(s)
₹
Salary ₹ 90 – 1 Lacs p.m
Location Mumbai, Navi Mumbai
115 candidate(s) already applied

Job Description

About the Role

We are looking for a results-driven Team Lead – Buyer to manage frontline operations within our Supply Chain Management (SCM) domain. In this role, you will lead a team enabling strategic solutions, overseeing day-to-day procurement execution, and ensuring full compliance with contract objectives. The ideal candidate brings rich experience in Sourcing & Procurement, direct vendor management across domestic and international markets, and strong team leadership capabilities.

Key Responsibilities

  • Operational & Contract Management:

    • Oversee day-to-day contract administration and procurement activities to ensure operational, functional, and business objectives are met profitably.

    • Monitor delivery, quality standards, and exception handling across supply chain workflows.

    • Proactively identify, track, and manage potential operational risks and supply bottlenecks.

  • Team Leadership & Performance Management:

    • Lead, motivate, and mentor team members, facilitating employee assessments and optimal workflow distribution.

    • Monitor operational performance and lead internal review cycles with team members and executive leadership.

    • Drive process training, onboarding, and continuous skill building across the team.

  • Client & Vendor Relationship Management:

    • Serve as a key operational contact for managing client relationships and driving high customer satisfaction.

    • Act as the primary escalation point for operational issues, ensuring swift root-cause analysis and resolution.

    • Collaborate with both domestic and international suppliers and stakeholders.

Required Domain & Technical Skills

  • SCM Domain Expertise: 5 to 7+ years of hands-on experience in Supply Chain Management, specifically within Sourcing & Procurement.

  • Global Exposure: Demonstrated experience dealing directly with domestic and international suppliers/customers.

  • ERP Exposure: Prior working experience or familiarity with Sourcing/Procurement modules in Oracle, SAP, or enterprise ERP systems.

  • Tools: Proficiency in MS Office Suite (Excel, Word, PowerPoint) for reporting and workflow tracking.

Soft Skills & Competencies

  • Excellent verbal and written communication skills.

  • Strong team collaboration, conflict resolution, and leadership capabilities.

  • Dedicated focus on documentation, process standardization, and knowledge sharing.

  • Strong result-orientation with the ability to navigate fast-paced procurement environments.

Mandatory Candidate Application Requirements

Important Eligibility Criteria:​

Profile Creation Details: Candidates must provide their PAN Number and Date of Birth (DOB) at the time of application for initial profile creation.



Key Skills

4 Skills
Supply Chain Advanced proficiency in Excel, SQL, and reporting platforms (e.g., DataIKU,Snowflake,Axiom, Oracle, SAP). Experience in Supply Chain (Sourcing & Procurement) Experience in dealing with domestic and international suppliers / customers

Role Specifications

Role
Team Leader
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Yahaya Muktar R
Recruiter - Gratitude Inc
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