Team Lead - Employee Benefit (Claims)

Team Lead - Employee Benefit

Location: Pune
Experience: 6 to 10 Years

Job Description

We are looking for an experienced Team Lead - Employee Benefit to manage claim reimbursement operations, particularly travel claims. The role will involve leading a team of processors, ensuring accuracy and completeness of claims, managing stakeholder escalations, and ensuring SLA and KPI adherence.

Key Responsibilities

• Review claims processed by the team for accuracy, correctness, and completeness.

• Act as the SPOC for stakeholders, addressing queries and providing timely updates.

• Guide, mentor, and manage the performance of team members.

• Analyze claims to identify trends, potential fraud, and areas for process improvement.

• Handle escalations and ensure timely resolution.

• Prepare and publish performance reports for leadership.

• Maintain proper process documentation and support cross-skilling of resources.

• Ensure consistent achievement of SLA and KPI targets.

• Work effectively under pressure while meeting operational timelines.

Required Skills & Qualifications

• Commerce Graduate.

• 6 to 10 years of relevant experience in claim reimbursements, preferably travel claims.

• Strong communication and stakeholder management skills.

• Strong analytical and problem-solving abilities.

• Customer-centric approach with effective collaboration skills.

• Ability to manage timelines and work effectively under pressure.

• Experience with MS Excel, MS Outlook, and SAP.

Important Note

• Ex-TCS employees are not eligible to apply.
• PAN and Date of Birth are required for profile creation.