Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Team Leader | International Sales/Retention/Collections

691 Views 1 week ago
Experience 3–5 Year(s)
₹
Salary Confidential
Location Mumbai
139 candidate(s) already applied

Job Description


About the Role

We are hiring an experienced Team Leader to lead and drive performance in an International Sales, Retention, or Collections process. The role involves managing a team, handling customer escalations, coaching advisors, and ensuring operational and performance targets are consistently achieved.

Qualifications

  • Minimum SSC (10th Pass) or higher

  • 3+ years of Team Leader experience in International Sales, Retention, or Collections

  • Strong communication, leadership, and people management skills

  • Experience handling escalation calls and resolving complex customer issues

  • Proven track record of achieving performance targets and earning incentives

Benefits

  • Salary up to ₹8.5 LPA

  • 5-day work week

  • 2 weekly offs

  • Virtual interview process

  • Opportunity to lead high-performing international teams

Eligibility

  • Only candidates with relevant International Team Leader experience in Sales, Retention, or Collections will be considered.

  • Must be willing to work U.S. Night Shift.

  • Employment verification is mandatory for all previous employers.

  • Candidates must provide Offer Letter, Payslips, and Bank Statement for every organization listed in their employment history.

Apply Now

If your profile reflects the non-negotiable qualifications, send your updated CV for review.

Please include the following details:

  • Highest Educational Attainment

  • Years of Team Leader Experience (International Sales/Retention/Collections)

  • Current Team Size Managed

  • Experience Handling Escalations (Yes/No)

  • Current/Last CTC

  • Expected CTC

  • Notice Period

  • Current Location

  • Willingness to work U.S. Night Shift

  • Availability of employment documents (Offer Letter, Payslips, and Bank Statements for all previous employers)



Key Skills

1 Skills
Team Leader

Role Specifications

Role
Account Manager
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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Gratitude Inc logo

About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

Rabiat Abdullahi
Recruiter - Gratitude Inc
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