Team Member – Spanish

About the Role

We are hiring Team Members – Spanish for an international collections process in Gurgaon. The role involves managing B2B/B2C customer accounts, following up on overdue invoices, resolving payment-related queries and disputes, and maintaining accurate account information.

The ideal candidate should have strong Spanish and English communication skills along with prior international voice experience in collections.

Key Responsibilities

• Handle international voice interactions with customers and accounts payable teams.

• Make calls regarding payments on overdue invoices for assigned collection buckets.

• Manage and maintain customer/account information.

• Handle payment and account-related queries from Accounts Payable teams.

• Coordinate with internal teams such as Billing and Originations to resolve account issues.

• Process and support payment applications.

• Handle payment disputes and coordinate appropriate resolutions.

• Perform invoice reconciliation activities, including:

  • Credit rebills

  • Invoice splitting

  • PO changes

  • Adjustments as per process scope

• Prepare basic Excel-based reports and perform analysis on assigned inventory.

• Complete daily task lists and regular process activities within defined timelines.

• Maintain accurate records and follow established collection processes and quality standards.

Required Skills & Qualifications

• Bachelor's Degree / Graduation is mandatory.

• 1–3 years of relevant experience.

• Excellent verbal and written Spanish and English communication skills.

• Prior international voice experience is required.

• Experience in B2B/B2C Collections preferred.

• Experience handling overdue invoices and payment follow-ups.

• Knowledge of payment application, invoice reconciliation, and dispute resolution.

• Basic Excel knowledge for reporting and analysis.

• Strong communication, analytical, and problem-solving skills.

• Comfortable working in a 100% Work From Office environment.

• Willingness to work in 24x7 rotational shifts, including night shifts.

Eligibility

• Candidates must be willing to work from the Gurgaon office.

• Candidates must be comfortable with 24x7 rotational shifts, including night shifts.

• Former TCS employees are not eligible to apply.

• PAN and DOB are required for profile creation.