Job Title : Technical Support Executive / Customer Service Executive | International Voice | Hyderabad 

Job Description : 

We are hiring Technical Support Executives and Customer Service Executives for an International Voice Process in Hyderabad. Candidates with experience in International Technical Support or International Customer Service are encouraged to apply.

The role involves delivering outstanding customer support, resolving technical and service-related issues, ensuring first-call resolution, and maintaining high customer satisfaction.

​Location: Hyderabad
​Experience: 1–5 Years 

Key Responsibilities

• Handle inbound customer queries via voice support.

• Provide technical support and troubleshoot customer issues.

• Deliver first-call resolution whenever possible.

• Document customer interactions accurately in the CRM system.

• Diagnose issues through effective questioning and problem analysis.

• Meet SLA, quality, productivity, and customer satisfaction targets.

• Maintain excellent customer experience while adhering to company policies.

• Escalate complex issues appropriately and follow up until resolution.

Required Qualifications

• Graduate (Mandatory).

• International Voice experience in Customer Service or Technical Support.

• Excellent verbal and written English communication skills (CEFR B2/C1 preferred).

• Strong analytical, troubleshooting, and problem-solving skills.

• Good computer knowledge and CRM experience.

• Immediate joiners only (Notice Period: 0 Days).

Required Skills

• International Voice Process

• Technical Support

• Customer Service

• Troubleshooting

• Excellent Communication Skills

Important Notes

• Former and current TCS/Tata employees are not eligible to apply.

• PAN and DOB are required to create an employee profile