Team Lead Sales Jobs, Work in Ortigas

Acquire BPO

1755 Views

12 hours ago

1-2 Year(s)

₱ 30 - ₱ 40K p.m

Manila (Ortigas)

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Job Description

Key Skills

Team Sales

356 candidate(s) have already applied for this Job. Apply now

You are a Team Leader, a champion in your field. As part of the A-team, your role plays an important part in our success. Your tasks for the day include, but are not limited to, the following:

Organizes various team building activities

Gauges agent’s understanding on program updates

Implements rewards and recognition programs

Ensures open lines of communication for 2-way information flow between leaders and agents

Hosts development planning and goal-setting discussions with agents – Campaign Scorecards and KPI’s

Implements PIP for agents exhibiting performance challenges

Performs teaching-sessions to improve agent technical skills

Provides recommendations for agent promotion

Handles escalated calls to ensure customer satisfaction and issue resolution

Researches answers to difficult questions posted by agents

Analyzes performance data and establishes action plans to improve performance

Validates QA evaluations

Validates Agent Scorecard data

Conducts individual goal-setting sessions with agents

Reviews and analyzes trending information to develop action plans

Conducts weekly / bi-weekly performance reviews and agent development planning discussion

In charge of providing accurate information from operations – attendance, FTE requirements, team output, etc

Tracking and Acknowledgement funds, budget and incentives rolled out to the teams

Ensures accuracy of submitted attendance record and schedules of the team

In a nutshell, you have won the day when you make customers happy with your best and excellent service.

Consistent to our goal as an organization, at Acquire BPO, we are looking for individuals who are passionate in winning; those who enjoy achieving goals with the determination to go beyond hurdles.

As a Team Leader, you can perform well if you have:

Have experience in the field of customer service

Professional experience as a Team Leader in a call center environment

Demonstrate strong written and verbal communication skills in English

Be proficient and experienced in Windows workstation and server environments

Strong Leadership skills

Good Problem-solving/decision making skills

Prior experience in the telco industry is a plus

Prior consultant experience in assisting customers with account/subscription inquiries/concerns

Experience in driving customer satisfaction and first call resolution

Business Ethics / Modelling Company Core Values

Building and Sustaining a Highly Motivated Team

Planning, Organizing and Executing

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Collaboration: Brilliant jerks can be brilliant elsewhere.

Impact: Do, get it done, create impact.

Passion: Be positive, bring passion and energy.

Transparency: A transparent team can help each with other.

As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.

Employer questions

Your application will include the following questions:

How many years of people management experience do you have?

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Harold Navales

Recruiter - Acquire BPO

NA, philippines

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