Leadership Hiring: TEAM MANAGER (Davao) | START ASAP

Alorica

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3 days ago

Leadership Hiring: TEAM MANAGER (Davao) | START ASAP

1-3 Year(s)

Davao

Job Description

Key Skills

Advanced Systems Architecture Coaching Team Management Team managing

1 candidate(s) have already applied for this Job. Apply now

We Offer:

Competitive compensation package

Relocation Assistance for applicant outside Davao

Account incentives and other Bonuses

HMO and Group Life Insurance

Summary

Responsible for hiring, training, retaining, and developing their respective team members. Responsible to lead effective and profitable results for their team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.

Essential Duties & Responsibilities:

Identify and reinforce positive behaviors through formal and informal rewards and recognition.

Encourage and develop teamwork among others and themselves.

Effectively communicate corporate and business expectations to all team members.

Responsible for leading a team of up to 20 employees.

Responsible for assets under their control.

Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.

Experiences:

Minimum of 1-year experience in call center operations and/or prior experience supervising multiple employees.

At least 1 year of experience as Team Leader/Lead or Operations Supervisor in the BPO industry

Must have BPO experience

Knowledge of Behavioral Coaching is an advantage

Experience in working for a search engine account is a huge advantage

Role

Team Leader -Technical

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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