Customer Service Representative (CSR) / Technical Support Representative (TSR)

Cognizant

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7 months ago

Customer Service Representative (CSR) / Technical Support Representative (TSR)

2-5 Year(s)

₱ 20 - ₱ 30K p.m

Manila (Eastwood quezon city)

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Job Description

Key Skills

BPO industry BPO Hiring voice account BPO Call center good communication skills Technical Customer Support/Operations Telephone, Chat, & Email support

287 candidate(s) have already applied for this Job. Apply now

Join Cognizant and be part of a dynamic team supporting a specialized E-Signature Software Account! We are looking for dedicated individuals with strong customer service background to provide excellent support through voice, email, and chat channels.:

Application Process:

Virtual Processing Schedule: Monday to Friday, 10:00 AM – 6:00 PM

Virtual Room Link: https://ampersand.webex.com/meet/Cognizant.Tagroom01

Note: This is a full-time position with rotational shifting schedules.

Qualifications

Education — At least Senior High School Graduate (SHS Grad); or Completed 2nd year in college (with no back subjects); or have at least completed 72 units; Bachelor’s degree graduate is also welcome.
Experience — At least 17 months of Customer Service Representative (CSR) experience in Voice, Email, and/or Chat support.Ideally with background in technical customer service accounts (e.g., software, IT, or tech-related support).
Excellent communication skills (both written and verbal) in English.
Must be willing to work onsite at our Bridgetowne, Quezon City site.
Willing to work on a shifting schedule (including nights, weekends, and holidays as required).

Basic Salary: ₱22,000 – ₱28,000 (depending on experience and interview performance)
Opportunity to work with a global leader in technology services
Competitive benefits package (HMO from day 1, performance incentives, and career growth opportunities)

Validation
Talkpush Exam (sent via email)
Virtual Interview

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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