LOOKING FOR CSR WITH AT LEAST 1-3YEARS EXP IN FINANCIAL SERVICES INDUSTRY Earn Up to 29k* | EXL North Edsa, Quezon City

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1 month ago

LOOKING FOR CSR WITH AT LEAST 1-3YEARS EXP IN FINANCIAL SERVICES INDUSTRY Earn Up to 29k* | EXL North Edsa, Quezon City

1-3 Year(s)

20 - 30 Thousand p.m

Manila (Cubao Quezon City)

Job Description

Key Skills

Customer Service

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JOB HIGHLIGHTS: • Face to Face interviews | Walk-in applicants • Work On Site Roles and Responsibilities • Manage inbound calls and emails from client, client's customers, advisors requesting for website-based request such as but not limited to: site navigation support, data extraction support, functionality related queries and customization-related requests where will assist the requestor • Create, manage, and drive closure on service requests • Problem solves, communicate, and promptly handle escalated issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns • Typically handles straightforward problems/issues and refers more complex issues to senior staff • Proactively follow up on outstanding issues with internal functional areas as well as with external clients. Job Qualifications • Minimum 2 years in college (College graduates preferred) • At least 3-years prior customer service experience required • 3-5 years experience in financial services industry • knowledge of ERISA and IRS codes 401(a), 401(k), profit sharing and related retirement plans. • Willing to be assigned in North Edsa, Quezon City What we offer: • Competitive Compensation Package with Retention Program Incentives, Performance Incentives • In-house training • Medical coverage +3 dependents Dental coverage • Personal development programs • Enjoy In-house Gym and Recreation Areas • Meal and other allowances

Role

Customer Service Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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