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(95264) Quality Analyst | Onsite - Cebu

Gratitude Inc

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4 months ago

(95264) Quality Analyst | Onsite - Cebu

2-6 Year(s)

10 - 35 Thousand p.m

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Consolacion, Liloan, Talisay City)

Cebu Central Visayas (Lapu Lapu city, Mandaue City, Consolacion, Liloan, Talisay City)

Job Description

Key Skills

Call Centre skills Call centre voice Subject Matter Expert

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Qualifications:

• 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills

1.Ability to Mentor agents and give feedback of calls monitored

2.Act as a Subject Matter Specialist

3.Participate in teleconferences and meetings initiated by the customer

4.Take ownership of issues and escalations

5. Ability to plan, prioritize, organize and communicate with client

Role

QA Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Eunice Adebisi

Recruiter - Gratitude Inc

NA, nigeria

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