Account Collections Representative
Gratitude IncAccount Collections Representative
Job Description
Key Skills
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Job Title: Account Collections Representative
Basic Salary Range: PHP 18,500 - PHP 22,000
Work Schedule: Shifting
Work Setup: Onsite Setup
Education Requirement: 2nd Year College Completed
Experience: Minimum 1 Year BPO Experience in Collections Account
Location: Quezon City
Job Description:
As an Account Collections Representative, you will be responsible for managing and facilitating the collection of outstanding customer accounts in a dynamic and challenging environment. Your primary goal will be to recover overdue payments, resolve billing issues, and provide excellent customer service throughout the collections process.
Key Responsibilities:
-
Customer Account Management:
- Initiate contact with customers to discuss outstanding payments.
- Negotiate and set up repayment plans based on customer financial situations.
- Handle inquiries and concerns related to overdue accounts with a customer-centric approach.
-
Collections Process:
- Utilize effective communication and negotiation skills to recover outstanding debts.
- Follow established procedures for collections, ensuring compliance with relevant regulations and company policies.
- Document all interactions with customers accurately in the system.
-
Problem Resolution:
- Investigate and resolve billing discrepancies or disputes.
- Work closely with other departments to address and resolve customer concerns.
- Provide timely and effective solutions to customer issues.
-
Performance Targets:
- Meet and exceed monthly collections targets.
- Maintain a high level of productivity while ensuring quality customer interactions.
-
Reporting:
- Generate and submit regular reports on collection activities and progress.
- Provide insights and recommendations for process improvements.
Qualifications:
- Minimum of 1 year of BPO experience in a Collections Account.
- 2nd Year College Completed.
- Strong communication and negotiation skills.
- Ability to handle challenging and sensitive conversations with customers.
- Familiarity with relevant laws and regulations related to debt collection.
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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