AML Regulatory Compliance Associate Manager

Gratitude Inc

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5 hours ago

5-10 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Stakeholder Management people Management Team Management KYC AML QC Regulatory Compliance - AML

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Job Title: AML Regulatory Compliance Associate Manager

Work Location: Taguig / Quezon City, Philippines
Work Setup: Onsite / Hybrid
Work Shift: Shifting
Employment Type: Full-Time
Experience: 5–8 Years of Relevant KYC/AML Experience

Job Description :

We are looking for an experienced AML Regulatory Compliance Associate Manager to lead a team of KYC analysts and oversee day-to-day KYC/AML operations. The role will be responsible for team performance, SLA and quality management, complex case reviews, regulatory compliance, coaching, capacity planning, and operational risk management.

Key Responsibilities :

Lead KYC analysts and manage pod-level SLA, quality, productivity, and adherence while allocating work and balancing capacity to meet business volumes.
Conduct first-line reviews and approvals of complex or high-risk KYC/AML cases requiring leadership sign-off.
Drive team performance through daily huddles, 1:1 coaching, scorecard reviews, QC feedback, analyst ramp-up, and targeted performance interventions.
Partner with Quality and Training teams to address defect trends, close knowledge gaps, and improve analyst performance and compliance.
Manage operational risks including attendance, shrinkage, capacity constraints, volume spikes, tool issues, and SOP concerns while providing data-driven updates to leadership.

Required Skills :

KYC & AML Compliance – Strong knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
People Management – Proven experience leading, coaching, and developing KYC/AML teams.
Performance Management – Strong knowledge of SLA, quality, productivity, adherence, scorecards, and operational KPIs.
Risk & Case Management – Ability to review complex/high-risk cases and identify and escalate operational and compliance risks.
Stakeholder Management – Excellent communication, leadership, analytical, and cross-functional collaboration skills.

Qualifications :

5–8 years of relevant KYC/AML experience.
Minimum 5 years of supervisory or people management experience.
Strong working knowledge of KYC, AML, CDD, EDD, sanctions screening, and financial crime compliance.
Proven experience managing teams and operational KPIs.
Experience handling complex or high-risk cases requiring review or approval.
Strong coaching, performance management, stakeholder management, and communication skills.
Applicants must currently be in the Philippines and have the legal right to live and work in the country.

Important Notes :

Locations: Taguig or Quezon City
Work Setup: Onsite / Hybrid.

Role

Account & Financial Services

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Banking / Financial Services

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