Assistant Call Center Manager
Gratitude IncAssistant Call Center Manager
Job Description
Key Skills
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Location / Site: Fairview Terraces
Position level: Assistant Manager
Work Setup: Onsite
Job Description
Accountable for the performance of the cluster.
Responsible for maintaining the program’s efficiency metrics.
Fully implement and audit TOPS.
Analyze KPI, identifying issues and trends
Performs Root Cause Analysis and formulates and executes action plans to improve performance
Assists the CCM in executing account-wide initiatives
Required Skills
At least 2 years Supervisor/ACCM experience
Strong performance management/TOPS background
Excellent program planning and execution skills
Strong analytical skills; very detail-oriented
Strong decision-making and problem-solving skills
Excellent communication and listening skills.
Knowledgeable in call center tools and processes
Proficient in MS Office applications
Excellent people management skills
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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