Assistant Call Center Manager for Logistics/Freight Services.

Gratitude Inc

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2 months ago

Assistant Call Center Manager for Logistics/Freight Services.

2-4 Year(s)

10 - 65 Thousand p.m

Manila (Makati)

Job Description

Key Skills

BPO Call center Logistic/Trucking/Transportation/Freight

1 candidate(s) have already applied for this Job. Apply now

Work Setup: Work Onsite in Ayala

Shift: Night-Shift

Salary: Max 65k

Target Start Date: Mid/Last week of February 2024

Urgent!

Job Description

The duties and responsibilities of this position consist of, but are not limited to, the following:

+ With a focus on quality and efficiency, executes one or more of the following tasks by office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, canceling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.

+ Monitors task boards and assigns email accounts to respond to customer and carrier requests.

Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.

+ Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.

+Validates and ensures the accuracy of load data in systems according to CHR and customer standards.

+Complete other duties as assigned

Requirements

Minimum 2 years of experience in the transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and other

Non-negotiable

+ BPO/ Call Center Experience as Supervisor or Assistant Call Center Manager (at least 2 years)

+Experience in handling Trucking, Freight Services, and/or Logistics account

Role

Customer Care Officer

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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