Assistant Manager - Operations
Gratitude IncAssistant Manager - Operations
Job Description
Key Skills
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Develop productive, profitable and achievement oriented working environment for employees.
Address operational issues and concerns in a timely fashion.
Supervise operations team to ensure operational excellence and excellent customer services.
Educate operations team on best practices, company policies and service excellence standards.
Develop and maintain operational guidelines for staffs.
Oversee operational cost, risk and audit activities.
Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities.
Determine staffing requirements, work assignment and schedules for new projects.
Perform routine maintenance and repair works for equipment.
Maintain the facility clean, safe and organized.
Evaluate inspection reports and service tickets and prepare repair invoices.
Coordinate with General Manager in different operational issues and promotional activities.
Evaluate current operational strategies and recommend improvements.
Generate operational reports for management as needed.
Role
Manager -Customer Service
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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