Assistant Training Manager

Gratitude Inc

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1 day ago

Assistant Training Manager

3-4 Year(s)

50 - 55 Thousand p.m

Quezon Calabarzon (San Andres)

Job Description

Key Skills

Training experience Strong Communication Skills (Verbal and Written))

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We are seeking a strategic, highly organized professional with exceptional communication, research, and multitasking skills to manage Knowledge Acquisition (KA) and Knowledge Transfer (KT) for a fast-paced account.

Key Responsibilities

Knowledge & Training Management: Oversee end-to-end onboarding, OJT, Go-Live governance, and continuous refresher training.
Stakeholder & Client Collaboration: Align with clients and stakeholders to document processes, host calibration sessions, and drive action items.
Compliance & Administration: Streamline policy updates, maintain training data, and ensure strict compliance with regulatory guidelines.
Performance & Metrics: Coach trainers and policy specialists while owning Knowledge Management and business performance metrics.

Qualifications

Bachelor’s degree.
3+ years of experience as a Trainer (Social Media experience preferred; open to other industries).
Stable job history (not a job hopper).
Amenable to mid-shift/shifting schedules onsite in Quezon City.

To Apply

Please include answers to the following Pre-screening Questions in your application comment:

Years of relevant Training experience?
Line of business handled (e.g., Social Media)?
Last drawn and expected salary?
Availability for shifting/onsite work in QC?
Notice period/earliest start date?

Role

Training Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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