BPO Deputy Manager - Training (Social Media)

Gratitude Inc

2282 Views

19 hours ago

3-5 Year(s)

₱ 40 - ₱ 65K p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

Administrative

1 candidate(s) have already applied for this Job. Apply now

key skills

Training Lead Experience

Social Media Content Moderation

Training Delivery Experience

Job title: Deputy Manager - Training

Process: Social Media

Work set-up: Night and shifting schedule, work onsite

Location: Cebu

Salary range: 40K-66K

QUALIFICATIONS:

• College Graduate/Bachelor’s degree in any field

• At least 3-4 years of training lead experience handling social media content moderation account

• Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO setting

PRINCIPAL RESPONSIBILITIES

• Lead Training Team within the location

• Single point of contact for all Training Escalations

• Management of training needs and analysis

• Development of training plans to fulfill training needs

• Management of training needs requests, labs and trainer Scheduling and reports

• Develop and manage relationships with Internal and External Clients

• Analysis basis the available data and drawing inference to bring back the learning in Training Class

• Development of trainers

• Liaison with other functions

• To incorporate feedbacks/inputs by clients and internal customers to enhance the efficiency of training

• To plan and facilitate update/refresher/upskill training for the floor associates

• Manage attendance & shift incentive for the team on map

• Preparing and updating training reports periodically

• Ensuring Delivery of high quality training and as per the defined processes

• Keep oneself and ensures one’s team is updated, aware of, and compliant to all

• Company policies and procedures which include Information Security Management Systems

CANDIDATE SPECIFICATIONS:

• Candidate must possess at least a Bachelor’s/College Degree

• At least 3 - 5 year(s) of working experience in the related field is required for this position

• Preferably Assistant Managers / Managers specializing in Training & Development or equivalent

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wesley Ivan Galicia

Recruiter - Gratitude Inc

NA, philippines

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