bpo quality coach
Gratitude Incbpo quality coach
Job Description
Key Skills
1 candidate(s) have already applied for this Job. Apply now
Job Title: Quality Coach
Account: Technical
Salary: 20k to 23k
Work location/Set up: Onsite/ Mckinley
Shift Schedule: TBD
Job Summary
The Quality Coach ensures consistent service excellence by monitoring agent interactions and providing targeted coaching. The role reinforces compliance, accuracy, and customer experience standards across all CE support tiers.
Key Responsibilities
•Conduct quality evaluations of chat, email, and ticket interactions.
•Deliver data driven coaching and feedback to improve performance.
•Identify trends in defects, escalations, and policy adherence issues.
•Partner with Operations and Training on corrective actions and calibrations.
•Maintain quality documentation, scorecards, and audit reports.
Qualifications
•Bachelor’s degree or equivalent experience.
•Minimum 12 months experience in QA, coaching, or CE operations.
•Strong analytical and documentation skills.
•Working knowledge of digital support, billing, compliance, or technical cases.
•Strong technical background in BPO (Must have)
Recruitment Process :
Recruitment Interview, Assessment, Hiring Manager Interview
Role
Quality Coach
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SAP Sales and Distribution Lead Consultant
Gratitude Inc10 - 20 Year(s)
Confidential
Manila, Philippines
BFSI Account (Financial Specialists)- immediate startup.
Gratitude Inc1 - 2 Year(s)
₱ 30 - ₱ 35K p.m
Manila, Philippines
PREMIUM CUSTOMER SUPPORT REPRESENTATIVE
Gratitude Inc1 - 3 Year(s)
Confidential
Manila, Philippines
2 - 4 Year(s)
Confidential
Manila, Philippines
1 - 2 Year(s)
₱ 90 - ₱ 110K p.m
Manila, Philippines
Workforce & Quality Expert Manager
Gratitude Inc5 - 8 Year(s)
₱ 110 - ₱ 120K p.m
Manila, Philippines
3 - 5 Year(s)
Confidential
Manila, Philippines
COGNIZANT COMPANY -CSR Healthcare account
Gratitude Inc1 - 16 Year(s)
₱ 25 - ₱ 35K p.m
Manila, Philippines
US HEALTHCARE ACCOUNT HIRING
Gratitude Inc0 - 1 Year(s)
₱ 20 - ₱ 25K p.m
Manila, Philippines
Operational Technology (OT) Specialist / Team Lead
Gratitude Inc3 - 5 Year(s)
₱ 65 - ₱ 200K p.m
Manila, Philippines