BPO Senior Operations Manager (Mandarin Bilingual)

Gratitude Inc

2282 Views

14 hours ago

3-5 Year(s)

₱ 190 - ₱ 200K p.m

Manila (Pasig)

Job Description

Key Skills

Bilingualism

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Job title: Senior Operations Manager (Mandarin Bilingual)

Start Date/s: ASAP

Work Arrangement: 100% Onsite in Ortigas, Manila

Salary Package: up to 200K (depends on the experience)

Qualifications:

● Excellent verbal and written communication skills for supported Bi-lingual channel (Mandarin)

● 3-5 years in an operational management role in BPO setting

● It would be greatly preferable if the potential candidate possesses managerial experience from a closely related industry.

● Minimum of 2 years in college, preferably a bachelor’s degree

● Willing to work a flexible schedule, including nights and weekends

● Teach direct reports to become inspiring leaders for their reports and model similar behavior

as leaders of Leads.

● Capable of multitasking, being agile, and maintaining flexibility.

● Embrace the adventure with the Client, Peers, and teams and use superior communication

skills to cultivate professional relationships with the Client.

● Use innovative channels of communication to keep teams up-to-date with day-to-day

changes in expectations and goals that are relevant to their roles

● Can work in Ortigas, Manila

Start Date/s: ASAP

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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