Position Title: Trainer

Site: Quezon City

Work Setup: On-site (Hybrid after onboarding/training)

Start Date: ASAP

Job Overview:

We are looking for a dynamic and experienced Trainer with a strong background in Banking, Finance Services, and Insurance (BFSI) to join our team. You will play a crucial role in delivering and enhancing training programs, fostering employee growth, and ensuring top-tier service for client projects. This is a unique opportunity to shape the learning experience for new hires and ongoing staff development.

Key Responsibilities:

• Deliver engaging BFSI training sessions for new hires, ongoing skill enhancement, and progression programs.


• Develop and improve training curricula and materials for classroom and alternative training formats.


• Provide continuous feedback and updates to enhance the training content and methodologies.


• Create non-classroom training materials, including digital and alternative learning aids.


• Analyze course content, learner progress, and performance data to tailor training programs.


• Set up and maintain a conducive training environment that promotes learning and collaboration.


• Lead interactive, clear, and motivating presentations to foster a positive learning atmosphere.


• Evaluate and coach trainees to close performance gaps, providing personalized guidance when necessary.


• Coordinate with supervisors and team leads to address individual and group training needs.


• Conduct pre- and post-training assessments to gauge and improve training effectiveness.


• Participate in client meetings to discuss curriculum development, progress, and feedback.


• Maintain the highest standards of professionalism, ethics, and integrity in all interactions.

Requirements:

• Minimum 1 year of experience in Adult Education or Training (BFSI sector preferred).


• At least 1 year of experience in a call center (inbound/outbound) or customer service role.


• Strong BFSI expertise, with an ability to deliver detailed, industry-specific training content.


• Excellent communication and presentation skills, adhering to North American business standards.


• Leadership qualities with the ability to motivate and guide diverse learners.


• Creative, resourceful, and adaptable with a high level of professionalism and integrity.


• Strong organizational and time-management skills; able to handle multiple tasks and adjust to shifting priorities.


• Bachelor's degree from a reputable institution.


• Flexibility to work night shifts and travel as needed.


• Proficiency in computer applications and instructional technologies.

Preferred Qualifications:

• Experience working in BFSI projects in a training or customer service role.


• Proven ability to assess trainee performance and provide constructive feedback.


• Experience in curriculum development and alternative training methods.

For any questions, contact me on brenda@gratitudeindia.com