Call Centre Hiring!! Packaged/SaaS Application Engineer | @Leading Onsite Manila
Gratitude IncCall Centre Hiring!! Packaged/SaaS Application Engineer | @Leading Onsite Manila
Job Description
Key Skills
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Job Title: Packaged/SaaS Application Engineer
WORK SETUP: Onsite in Manila
WORK SHIFT: Shifting
Salary budget: Confidential (Will be discussed during the job offer)
Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Summary:
As a Packaged/SaaS Application Engineer, you will configure and support packaged or Software as a Service applications to adapt features, manage releases, and ensure system stability. Your typical day will involve utilizing standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. You will engage with various stakeholders to understand requirements and implement effective solutions that enhance operational efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Monitor application performance and troubleshoot issues to ensure optimal functionality.
- Develop and maintain documentation related to application configurations and processes.
- Stay updated with industry trends and best practices to enhance application capabilities.
- Provide training and support to end-users to facilitate effective use of applications.
Professional & Technical Skills:
- Required Skill: Expert proficiency in Oracle Integration Cloud Service (ICS).
- Strong understanding of application integration methodologies and best practices.
- Experience with cloud-based application deployment and management.
- Familiarity with APIs and web services for application connectivity.
- Knowledge of low-code development platforms and their application in business solutions.
- Experience in troubleshooting and resolving application-related issues.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Integration Cloud Service (ICS).
- This position is based at our Manila office.
- Open to applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
Benefits & Perks
Competitive salary package
Performance bonus and 13th Month Pay
Day 1 HMO and Life Insurance coverage
Flexible working arrangements*
Company-sponsored training, upskilling, and certifications
Expanded maternity and paternity benefits*
Employee Stock Purchase Plan
Inclusive and collaborative work culture
RECRUITMENT PROCESS:
• Screening with CV Reviewer
• Endorse for Validation and further CV screening through Workday, along with the HRI toolkit, FCV, and CV
• For review with the client
**REMINDER: Please do not include the name of the client and estimated salary in all your job postings. Kindly ensure that you upload the latest CVs of your candidates in PDF format with screening notes based on the JD provided.**
PRE-SCREENING QUESTIONS:
How many years of relevant experience do you have in Oracle Integration Cloud Service (ICS)
Do you have hands-on experience with at least one major SIEM platform (Google SecOps, Splunk, Sentinel, QRadar, ArcSight, etc)?
Rate yourself from 1 to 10, 10 being the highest, with your proficiency in Oracle Integration Cloud Service (ICS).
How much is your last drawn salary?
How much is your salary expectation?
Are you amenable to working on an onsite setup with a shifting schedule in Manila?
Role
Engineering - Software
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
IT Software/Hardware
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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