Call Centre Jobs - Urgent Jobs in Taguig

Gratitude Inc

2297 Views

16 hours ago

0-5 Year(s)

₱ 20 - ₱ 35K p.m

Manila (Taguig)

Job Description

Key Skills

Call Center Customer Service BPO Voice Process International Call Centre Call Centre skills BPO Call center Call centre Operations Healthcare account BPO call centre

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Location: BGC Taguig

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Bilingual support in English and Mandarin, - be able to speak, write and read.

•   Excellent verbal and communication skills (B2 English proficiency).

•   6 months to 1 year of experience in customer service in a BPO

•   Multi-tasking skills, showcased using several applications; experience working with CRM applications preferred.

•   Technical savvy (understands or have used macOS vs. Android, Windows, etc.).

•   Basic Microsoft Office (Outlook, Word, Excel) experience required.

•   Call center experience preferrable.

Role

Customer Care Officer

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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