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MyGlit Jobs |  Jobs |   Cantonese Bilingual in a top BPO at Ortigas in Mumbai & Delhi

Cantonese Bilingual in a top BPO at Ortigas

Gratitude Inc
2316 Views
11 hours ago

Cantonese Bilingual in a top BPO at Ortigas

0-10 Year(s)
60 - 95 Thousand p.m
Manila (Ortigas)
Manila (Ortigas)

Job Description

Key Skills

Cantonese

178 candidate(s) have already applied for this Job. Apply now

URGENT HIRING



Position Title: Member Advocate I (Cantonese Bilingual)

Position Type: Full Time

Work Set-up: Onsite

Reports To: Call Center Supervisor

Salary: 80K - 95K All in



Qualifications




  • High school diploma or equivalent, bachelor’s degree preferred.

  • With or without experience as long as fluent in both Cantonese and English

  • currently residing in the Philippines

  • At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting is an advantage

  • Exceptional customer service skills, including verbal and written communication

  • Strong active listening skills

  • Ability to collaborate and be a team player

  • Must be a quick learner

  • Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call

  • Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred

    Proficiency with Microsoft Office (Word, Excel, Outlook)



Responsibilities:




  • Educates members, family, providers and caregivers regarding benefits and plan options.

  • Accurately explains benefits and plan options in person, via email, fax, or telephonically.

  • Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.

  • Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution.

  • Escalates appropriate member issues to management or other departments as required.

  • Participates in member-calling projects as assigned by management to support the overall company goal of membership retention.

Role

Mandarin Language Expert

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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MyGlit Jobs |  Jobs |   Cantonese Bilingual in a top BPO at Ortigas in Mumbai & Delhi

Akhil Ahluwalia

Recruiter - Gratitude Inc

NA, india

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