Channel Support Specialist (Mandarin)
Gratitude IncChannel Support Specialist (Mandarin)
Job Description
Key Skills
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Account: Mandarin (Open to native and non-native)
Salary: 120k
Set up: Onsite
Location: Sutherland BGC Taguig
Job Description:
• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.
Qualification/Skills:
• 2 to 3 years' experience in a support role in a B2B environment.
• At least 1 year experience in Account Management
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills in Mandarin
Good to have:
• Experience in partner enablement or channel support.
• Project management skills
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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