Channel Support Specialist Needed - Mandarin Speaker

Gratitude Inc

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3 months ago

Channel Support Specialist Needed - Mandarin Speaker

2-3 Year(s)

110 - 120 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) Problem Solving Mandarin Cyber Security Must be fluent in speaking both Mandarin and English Microsoft Office Suite. B2B experience

1 candidate(s) have already applied for this Job. Apply now

Description / Requirements

Role: Channel Support Specialist

Account: Mandarin (Open to native and non-native)

Salary: 120k

Set up: Onsite

Location: Sutherland BGC Taguig

Job Description:

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.

• Conduct regular audits to identify competency gaps and propose improvements.

• Monitor channel partner performance and provide feedback to drive continuous improvement.

• Collaborate with internal teams to ensure partners have the resources they need.

• Collaborate with internal teams to identify training programs to enhance partner capabilities.

• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.

• Maintain detailed records of partner interactions and support activities.

• Assist in the creation and maintenance of partner enablement materials.

Qualification/Skills:

• 2 to 3 years’ experience in a support role in a B2B environment.

• At least 1 year experience in Account Management

• Strong communication and interpersonal skills.

• Proficiency in CRM software and Microsoft Office Suite.

• Excellent problem-solving skills and attention to detail.

• Knowledge of industry trends in cybersecurity

• Excellent verbal and written communication skills in Mandarin

Good to have:

• Experience in partner enablement or channel support.

• Project management skills

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ismail Idowu

Recruiter - Gratitude Inc

NA, nigeria

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