Chat Support Specialist – Pet Services (Non-Voice | Onsite)

Gratitude Inc

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3 days ago

Chat Support Specialist – Pet Services (Non-Voice | Onsite)

0-5 Year(s)

₱ 20 - ₱ 23K p.m

Cebu Central Visayas (Lapu Lapu city)

Job Description

Key Skills

Call Center Customer Service customer support

9 candidate(s) have already applied for this Job. Apply now

Role Overview:

We are seeking a Chat Support Specialist for a purely non-voice role in our Pet Services account. You will assist customers with inquiries, concerns, and requests via chat, ensuring a seamless and positive customer experience.

Key Responsibilities:

Handle customer inquiries via chat in a timely and professional manner.
Resolve customer concerns and provide accurate information.
Document interactions accurately in the system.
Meet quality, productivity, and customer satisfaction goals.
Escalate complex issues to appropriate teams.

Qualifications:

High School Graduate / SHS Graduate and above – required.
Minimum 6 months BPO Chat Support experience – required.
Excellent written English communication skills.
Strong typing and multitasking abilities.
Willing to work onsite at IT Park with shifting schedules.
Can start on August 25, 2026.

Why Join?

Competitive salary: up to ₱23,000.
Purely non-voice role – chat support only.
Prime IT Park location.
Career growth in pet services.

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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