Chat/Email support
Gratitude IncChat/Email support
Job Description
Key Skills
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Account: Spotify
Location: Sutherland Shaw Mandaluyong, Philippines
Set up: Onsite
Qualifications:
• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)
• Education: At least High school graduate
• Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)
Total Package: PHP 127,500 – PHP 129,550
• Basic Salary: 23,500 – 25,500
• Total allowances: 4,050
• Premium Pay: 120,000
Assessments:
• Typing Test: 35 wpm /90% accuracy
• SVAR: 59 B2 (Listening and Speaking)
• Write X: 65 B2 (Email writing)
Job Description:
• Research customer problems and deliver solutions
• Deliver an experience to every customer, meeting Spotify’s service standards
• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries
• Achieve and maintain required metrics and goals
• Work pro-actively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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