Collection Associate – B2B Accounts Receivable

Gratitude Inc

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1 month ago

Collection Associate – B2B Accounts Receivable

2-5 Year(s)

Manila (Taguig)

Job Description

Key Skills

Customer Relations Enterprise systems ERP Knowledge of Current Governmental Affairs Oracle SAP SLA Requirements NetSuite Administrator Cert Taxation, BIR Audit, Strong background with government compliances Account Reconciliation B2 CEFR strong customer interfacing skills SaaS support

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Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute
coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.

Key Responsibilities:

• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.

Required Skills:

• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Excellent verbal and written English communication with CEFR C1.

Role

Account & Financial Services

Timings

Night Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Voice

Functional Area

Banking / Financial Services

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Adeola Shobukola

Recruiter - Gratitude Inc

NA, nigeria

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