Collection Associate – B2B Accounts Receivable
Gratitude IncCollection Associate – B2B Accounts Receivable
Job Description
Key Skills
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Job title: Collection Associate – B2B Accounts Receivable
Experience: 2-5 years
Work Setup: Onsite in Aura Taguig
Shift: Night Shift
Salary Package: ₱30,000 – ₱35,000
Target Start Date : July 27,2026
TP Former employees will not be considered for rehire, whether directly or through a third party.
Role Summary:
Responsible for managing assigned customer portfolios and driving timely collections while maintaining strong customer relationships and supporting healthy cash flow. The role involves proactive follow-up on overdue invoices, dispute coordination, reconciliation activities, and maintaining complete customer interaction history. Candidates should be flexible to work in US shifts to support a global portfolio.
Key Responsibilities:
• Relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes in a shared services environment is preferred
• Manage assigned customer portfolios and aging buckets to achieve collection targets.
• Conduct collections through calls and emails and follow up on payment commitments.
• Investigate and resolve payment delays by coordinating with Billing, Sales and Cash Application teams.
• Maintain accurate collection notes, customer correspondence and account status.
• Support AP portal activities, invoice submissions, vendor setup requirements and PO-related issues.
• Escalate critical accounts and disputes as per defined governance processes.
• Meet productivity, quality, and SLA requirements while ensuring a positive customer experience.
Required Skills:
• Bachelor's degree in Commerce / Finance / Accounting
• 2-5 years of relevant experience
• Strong experience in B2B collections, account reconciliations, dispute handling and customer communication.
• Good understanding of AR aging, dunning processes and promise-to-pay management.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, or similar platforms and exposure to AR tools is preferred.
• Strong analytical skills, attention to detail and proficiency in MS office required.
• Excellent verbal and written English communication with CEFR C1 proficiency (or equivalent) is required, along with strong negotiation and stakeholder management skills.
Pre-screening Notes:
B2B Collections years of experience:
Accounts Receivable years of experience:
ERP System/s used:
College Degree finished:
Last Drawn Salary:
Expected Salary:
Able to work onsite in Aura Taguig with a night shift schedule?
Notice period:
Role
Account Manager
Timings
Night Shift (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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