Content Developer

Gratitude Inc

97 Views

14 hours ago

Content Developer

1-3 Year(s)

₱ 30 - ₱ 40K p.a

Job Description

Key Skills

Content Developer Healthcare Insurance Utilization Management

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Content Developer include creating original content for different Healthcare Verticals, Client Decks, Learning Management Systems, and Infographic Presentation that includes copywriting, graphics, and technical work. The Content Developer must also adhere to SEO best practices. To be successful as a Content Developer, you should have great communication, research, and teamwork skills. Ultimately, a top-notch Content Developer has a good working knowledge of content management software as well as a basic knowledge of HTML and an eye for detail.

Qualifications:

-Graduate in BSN

-Must have active PHRN License

Knowledge, Skills, and Abilities:

Advance knowledge of MS Office applications (PowerPoint, Excel, Word) based on graded virtual simulation

Essential knowledge in internet usage and efficient email handling based on graded virtual simulation

Basic familiarity in use of projector, sound system and online-based training

Requisite background in contact center administration

Systematic scheduling and good estimation of training timeline

Competent Training and Data Management

Determines system utilization requirements and testing systems

Process Specific Skills

Domain expertise

Demonstration of profound familiarity and technical skill relevant to the process

Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters

Continuous update and development of training module and good estimation of training timeline

High-quality knowledge on developing instructional modules and teaching aids in a simplified manner.

Job Responsibilities

Conducts new hire interview and provide feedback to HR Team

Formulates effective exercises or assessments for essential learning improvements

Monitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for curriculum/training improvement

Continuously plans and organizes the training course and design as suited to the needs of the process

Ensure compliance to client and organizational policies and procedures

Convey leadership to individuals and teams within scope

Implement and demonstrate efficient training methods

Collaborate with the team for effective knowledge and skills transfer indispensable to the process and business needs · Coming up with content goals and strategies and pitching ideas to the Marketing and Communications Directors. · Collaborating with other departments and team members and brainstorming subjects for creative content.

Role

Process Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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