CRM Functional Consultant, Junior

Gratitude Inc

885 Views

3 months ago

CRM Functional Consultant, Junior

1-2 Year(s)

30 - 40 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

CRM (Customer relationship Management) english

0 candidate(s) have already applied for this Job. Apply now

Work set-up: Hybrid, Taguig (1-2 days/week onsite)

Work shift: Mid and Night-Shift

Salary: PHP 30,000 - 40,000

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1+ years of professional experience in MS Dynamics CRM Functional is required. No relevant experience with 1+ years experience will be rejected.

• Must be amenable to working onsite in Taguig 1-2 days a week on a mid-shift to night shift schedule.

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include but are not limited to: Financials General Ledger Liquidity Management (Bank Management) Fund Accounting Accounts Receivable Accounts Payable Fixed Assets Expense Management.

Your future duties and responsibilities:

1. Supply Chain Management Inventory control Sales order processing Purchase order processing Warehouse management Production Material Requirements Planning (MRP) Lean Manufacturing Product builder (product configurator) Quality control.

2. Project and Service Project accounting Professional services automation Service management Service subscriptions.

3. CRM Sales Customer Service Field Service Project Service Automation Marketing Human Capital Management Organization and employee information Recruitment Employee development Training course management Absence management Compensation modelling Payroll Benefits Questionnaire.

4. Act as a liaison between the IT Development group and business units for the development, implementation, and maintenance of new systems and/or enhancements of existing systems;

5. Evaluate new applications and identify systems requirements;

6. Evaluate new IT developments and evolving business requirements, and recommends appropriate systems alternatives and/or enhancements to current system;

7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.

8. Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.

9. Conducts a wide range of quality control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements;

10. Produce a detailed functional specification for custom development and systems integrations requirements and assist development teams in shaping the solution to meet the requirement of the customer.

11. Ability to work in a team environment and contribute to his teams knowledge and experiences.

12. Participate in project meetings with the customer as required.

13. Communicate with client professionally either through phone or e-mail.

14. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

Required qualifications to be successful in this role:

• At least 1-2 years of experience in MS Dynamics CRM Functional

• Demonstrates exceptional organizational skills (detail oriented)

• Excellent analytical and problem-solving skills

• Willing to work in a fast-paced multicultural environment

• Excellent communication skills in English – both in spoken and written

• Must be amenable to working onsite 1-2 days a week on a mid-shift to nightshift schedule

#LI-MA8

Skills:

Analytical Thinking

Incident Management

MS Dynamics CRM

Service Request Management

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Taiwo Olajide

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Confidential

Manila, Philippines

Details