CSR – US Healthcare Account
Gratitude IncCSR – US Healthcare Account
Job Description
Key Skills
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LOCATION: Taguig / McKinley Hill, Philippines
HEADCOUNT: 100 Openings
START DATES:
- 30 Slots – June 15
- 70 Slots – June 26
COMPENSATION:
- Basic Salary: ₱23,500
- Allowance: ₱2,000
- Total Package: ₱25,500
Job Summary
We are seeking Customer Service Representatives to support a US Healthcare account specializing in Appointment Scheduling and Billing Inquiries. This role offers opportunities for both entry-level candidates and experienced healthcare professionals.
Key Responsibilities
- Assist patients with appointment scheduling and rescheduling.
- Handle healthcare-related billing and payment inquiries.
- Provide accurate information regarding healthcare services and accounts.
- Document customer interactions and transactions.
- Ensure compliance with healthcare privacy and security standards.
- Deliver excellent customer service while meeting performance goals.
Qualifications
Junior Associate
- Freshers are welcome to apply.
- No healthcare experience required.
- Good English communication skills.
- Willing to work onsite in Taguig / McKinley Hill.
- Preferably residing in Taguig, Makati, Pasig, or Pasay.
Senior Associate
- Previous healthcare BPO experience is required.
- Experience in appointment scheduling is highly preferred.
- Experience in billing inquiries or healthcare customer service is an advantage.
- Strong communication and problem-solving skills.
Preferred Background
- Healthcare Customer Service
- Appointment Scheduling
- Medical Billing
- Insurance Verification
- Healthcare Support Services
- Patient Services
Ideal Candidate
- Customer-focused and empathetic.
- Detail-oriented and organized.
- Able to handle confidential information professionally.
- Strong communication and multitasking skills.
Candidates are to provide the details below:
First name:
Middle name:
Last name:
Email:
Phone number:
Date of birth:
Gender:
Current address;
(a) House number:
(b) Street :
(c) Barangay:
(d) Municipality/City:
(e) Province:
(f) Region:
(g) Zip/post code:
Role
Customer Service Executive
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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