Customer Care Representative Jobs in Manila

Gratitude Inc

1522 Views

14 hours ago

1-6 Year(s)

₱ 20 - ₱ 40K p.m

Manila

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

102 candidate(s) have already applied for this Job. Apply now

Customer Care Representative Jobs in Manila

Job Description -

Nice to have requirements:

● Previous 1-2 years Customer Service experience

● Experience working in a high call volume/metric driven environment

● Strong communications skills

● Pleasant phone voice with a clear understandable tone

● Ability to multitask. Responding to chat lines and customer calls along with the ability to navigate our customer service system. Intermediate computer skills and experience in Microsoft office products

● Typing speed of 40+WPM

● Previous experience with CRM platform (Salesforce preferred)

Responsibilities:

● Point of contact for all technical help to consumers and sales force

● Operate telephone system and monitor incoming call activity

● Receive and process inbound requests via e-mail and website inquiries

● Create return authorizations for customers

● Coordinate work activities with onsite Service Center

● Enter Bill of Sales in CRM (Salesforce)

● Repair and refurbish products in the onsite Service Center as needed during the off-season

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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