Customer Care Specialist Jobs in Taguig

Gratitude Inc

948 Views

21 hours ago

1-6 Year(s)

₱ 20 - ₱ 40K p.m

Taguig

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Job Description

Key Skills

Customer Relations Customer Service Chat Support email support

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Customer Care Specialist Jobs in Taguig

Job Description -

Duties & Responsibilities:

Implements various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. This includes the overall management of complaints, requests and other issues towards customer resolution.

Contributes to the development and conceptualization of programs and initiatives that will contribute to the over-all objective of the company in achieving Total Customer Satisfaction.

Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turn-over of house and lot/condo unit) to the buyers.

Responsibilities also include establishing and managing relationships with different Homeowners' Associations across various projects.

Qualifications:

College graduate of any business course.

At least 2-3 years solid experience in customer service management, with a strong exposure in customer facing operations.

Results-oriented and has a strong sense of leadership.

People centered with high customer orientation.

Must have excellent written and verbal communication skills.

Willing to work in a hybrid work setup

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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