Customer Retention Manager – Japanese

Gratitude Inc

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1 month ago

Customer Retention Manager – Japanese

1-2 Year(s)

Manila
(Base Location for WFH)

Job Description

Key Skills

Accounting CRM (Customer relationship Management) Japanese language english customer success

2 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Success Manager – Japanese

Work Setup: Work From Home (Remote)

Start Date: July 31

Salary Package: PHP 145,000 – 150,000/month

Language Proficiency:

Japanese: JLPT N1 – Required

English: B2 level – Professional proficiency

Job Overview:

We are seeking a dedicated and fluent Japanese-speaking Customer Success Manager to manage client relationships and ensure successful post-sales experiences. You will be responsible for handling B2B customer accounts, supporting them through multiple channels, and ensuring customer satisfaction and retention in a remote setup.

Minimum Requirements:

At least 1–2 years of experience in B2B/Account Management – Mandatory

Prior experience in Customer Success, Client Services, or Account Management

‍ Comfortable handling clients via video conferencing, email, and other digital channels

Experience in multi-channel support (phone, chat, email, web, etc.) is a plus

Familiarity with CRM tools (e.g., Salesforce, HubSpot) – preferred

Key Responsibilities:

Manage a portfolio of client accounts to ensure long-term satisfaction and retention

Build strong relationships with stakeholders through regular check-ins, QBRs, and digital touchpoints

Identify upsell or expansion opportunities and work closely with sales or product teams

Address client inquiries or concerns promptly via email, chat, phone, or video calls

Analyze account performance and provide insights or solutions to improve customer success

Use CRM tools to document interactions, track metrics, and manage workflow

Act as a trusted advisor and voice of the customer within the organization

What We’re Looking For:

Strong customer service orientation and proactive mindset

Excellent verbal and written communication in Japanese (N1) and English (B2)

Organized, analytical, and results-driven

Comfortable working independently in a remote environment

Role

Any Other

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from Home

Functional Area

Any Other

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