CUSTOMER SERVICE EXECUTIVE
Gratitude IncCUSTOMER SERVICE EXECUTIVE
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Role
Manager -Customer Service
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 2 Year(s)
₱ 15 - ₱ 25K p.m
Cebu Central Visayas, Philippines
1 - 2 Year(s)
₱ 20 - ₱ 30K p.m
Cebu Central Visayas, Philippines
SAP SD/CX Consultant
Gratitude Inc2 - 15 Year(s)
Confidential
Cebu Central Visayas, Philippines
Customer service Specialist
Gratitude Inc0 - 3 Year(s)
Confidential
Cebu Central Visayas, Philippines
Wipro CEBU -CSR Healthcare /Retail account
Gratitude Inc0 - 18 Year(s)
₱ 20 - ₱ 30K p.m
Cebu Central Visayas, Philippines
Quality Analyst (Healthcare Service Desk)
Gratitude Inc2 - 3 Year(s)
Confidential
Cebu Central Visayas, Philippines
0 - 1 Year(s)
₱ 15 - ₱ 25K p.m
Cebu Central Visayas, Philippines
Customer Service Representative
Gratitude Inc1 - 2 Year(s)
₱ 10 - ₱ 20K p.a
Cebu Central Visayas, Philippines
Salesforce Development Consultant
Gratitude Inc3 - 8 Year(s)
Confidential
Cebu Central Visayas, Philippines
CSR- LIFE INSURANCE ACCOUNT-EXL Cebu
Gratitude Inc1 - 21 Year(s)
₱ 25 - ₱ 35K p.m
Cebu Central Visayas, Philippines