CUSTOMER SERVICE REPRESENTATIVE
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE
Job Description
Key Skills
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TAGUIG/MAKATI BPO TALENT, THIS IS FOR YOU
ON-SITE ONLY. NO WFH.
ROLE OVERVIEW / PURPOSE:
We are hiring Customer Service Representatives for our US HEALTHCARE Account. Your purpose is to assist US customers with Appointment Scheduling and Billing Inquiries with accuracy and confidentiality.
SALARY & LOCATION:
**Pay:** ₱25,000 Package
**Location:** On-site Only | Taguig & Makati
KEY RESPONSIBILITIES & DUTIES:
1. Handle appointment scheduling for US customers via phone
2. Address billing inquiries and provide correct information
3. Maintain confidentiality and accurate records of all transactions
4. Follow up with customers to ensure issues are resolved
5. Comply with healthcare privacy and quality standards
QUALIFICATIONS & SKILLS REQUIRED:
1. **At least 6 months** BPO/Call Center experience
2. Can speak English clearly
3. Strong attention to detail and integrity
4. Good computer and typing skills
5. Willing to work on-site in Taguig or Makati
EXPERIENCE / CERTIFICATIONS:
- At least 6 months BPO experience required
- Healthcare experience is an advantage but not required
- No certifications needed. Training will be provided
COMPANY CULTURE & VALUES:
We uphold integrity, confidentiality, respect, and professionalism. We are committed to a safe, supportive environment and teamwork for all staff.
APPLY NOW. LIMITED SLOTS ONLY
Role
Customer Care Officer
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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