Customer Service Representative at Eastwood
Gratitude IncCustomer Service Representative at Eastwood
Job Description
Key Skills
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Customer Service Representative at Eastwood
Job Description
The details.
Day-to-day responsibilities:
-
Review accounts with disputed items and exhaust recovery options to avoid taking financial losses
- Process disputed items according to the association and federal government guidelines
- Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
- Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
- Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests
- Perform other duties as assigned by Department Management.
Ideal Candidates have:
-
With at least 6 months of BPO Retention account experience
- Sales experience is highly desirable but not required
- Excellent English communication skills
- Candidates must have a high level of analytical/critical thinking skills and keen attention to details
- Must be willing to work in Eastwood, Q.C.
- Must be willing to work on shifting schedules (day, mid, night shift)
The Perks.
-
Life Insurance Benefits
- Learning and Development Opportunities
- Retirement Benefits
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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