Customer Service Representative | CEBU | TAGUIG

Gratitude Inc

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4 months ago

Customer Service Representative | CEBU | TAGUIG

2-4 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Banking Customer Service banking operations Banking services Banking and Finance Industry

127 candidate(s) have already applied for this Job. Apply now

Position: Customer Service Representative

Salary: Php 22k starting (will also vary depending on candidate's profile) and can go upto 35k. This is for US financial Banking account. You will have to deal with customers for Loan enquiries, Credit card Collections and other Banking related Issue

Qualifications:

- Must be willing to work onsite

- Computer-literate and has excellent communication skills

- Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience

- Preferably with Banking account experience

- Willing to work on shifting schedule

Job responsibilities

Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.

Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.

VIRTUAL PROCESS ONLY

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.