Customer Service Representative | CEBU | TAGUIG
Gratitude IncCustomer Service Representative | CEBU | TAGUIG
Job Description
Key Skills
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Position: Customer Service Representative
Salary: Php 22k starting (will also vary depending on candidate's profile) and can go upto 35k. This is for US financial Banking account. You will have to deal with customers for Loan enquiries, Credit card Collections and other Banking related Issue
Qualifications:
- Must be willing to work onsite
- Computer-literate and has excellent communication skills
- Completed at least 2 years in college / HS Grad with ANY 1 year customer-interfacing work experience / completed a 2-year vocational/certificate course with ANY 1 year customer-interfacing work experience
- Preferably with Banking account experience
- Willing to work on shifting schedule
Job responsibilities
Providing outstanding service to our customers. You will provide timely resolutions to their queries and correspond with them through inbound/outbound calls regarding transactions on their accounts. This includes handling issues such as fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards and other related matters.
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
VIRTUAL PROCESS ONLY
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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