Customer service Representative/ CSR

Gratitude Inc

660 Views

18 hours ago

1-2 Year(s)

₱ 20 - ₱ 30K p.a

Job Description

Key Skills

Adaptable Call Center Communications Competitive intelligence Handling Complaints Hardworking Teamwork

6 candidate(s) have already applied for this Job. Apply now

Customer service representatives, sometimes called customer care representatives, are often the face of your company. They facilitate relationships between your company and clients, solve issues, help to drive sales through cross selling and upselling, and create memorable experiences that boost brand and customer loyalty.

Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow.

job description:

Interact with customers to solve issues and questions about products, services, and policies

Maintain a positive and friendly tone with customers at all times

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally

Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform

Listen to customer complaints and try to identify the cause of their problem to your best ability

Identify the appropriate response and strategy to solve customer issues as quickly as possible

Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary

Be able to manage large amounts of phone calls, chats, emails, and other communication channels

Assist customers on placement of orders, refunds, or exchanges

Ensure customer satisfaction and maintain professional customer support

Place the customer at the center of the customer service experience

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Kathlenne Joy Madrigal

Recruiter - Gratitude Inc

NA, philippines

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