Customer Service Representative (CSR)

Gratitude Inc

35 Views

6 hours ago

Customer Service Representative (CSR)

0-4 Year(s)

15 - 30 Thousand p.m

Pampanga (Angeles City)

Job Description

Key Skills

Customer Management Customer Engagement customer contact management experience customer support

9 candidate(s) have already applied for this Job. Apply now

We are seeking highly motivated, customer-focused, and results-driven individuals to join our growing Business Process Outsourcing (BPO) team in the Philippines as Customer Service Representatives (CSR). This role is ideal for candidates who possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
As a Customer Service Representative, you will serve as the primary point of contact for customers by providing professional assistance, resolving inquiries efficiently, and maintaining high levels of customer satisfaction. Successful candidates will have the opportunity to work in a dynamic and fast-paced environment while developing long-term career growth within the BPO industry.

Key Responsibilities
Handle inbound and outbound customer interactions in a professional and courteous manner
Provide accurate information regarding products, services, billing, accounts, and general inquiries
Resolve customer concerns efficiently while maintaining quality service standards
Document customer interactions and update records accurately within company systems
Follow company policies, client procedures, and compliance requirements at all times

Qualifications
At least High School graduate old curriculum, Senior High School graduate or equivalent
Excellent English communication skills, both written and verbal
Basic computer literacy and ability to navigate multiple systems
Strong interpersonal and customer service skills
Previous BPO or customer service experience is an advantage but not required

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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