Customer Service Representative (CSR)
Gratitude IncCustomer Service Representative (CSR)
Job Description
Key Skills
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We are seeking highly motivated, customer-focused, and results-driven individuals to join our growing Business Process Outsourcing (BPO) team in the Philippines as Customer Service Representatives (CSR). This role is ideal for candidates who possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
As a Customer Service Representative, you will serve as the primary point of contact for customers by providing professional assistance, resolving inquiries efficiently, and maintaining high levels of customer satisfaction. Successful candidates will have the opportunity to work in a dynamic and fast-paced environment while developing long-term career growth within the BPO industry.
Key Responsibilities
Handle inbound and outbound customer interactions in a professional and courteous manner
Provide accurate information regarding products, services, billing, accounts, and general inquiries
Resolve customer concerns efficiently while maintaining quality service standards
Document customer interactions and update records accurately within company systems
Follow company policies, client procedures, and compliance requirements at all times
Qualifications
At least High School graduate old curriculum, Senior High School graduate or equivalent
Excellent English communication skills, both written and verbal
Basic computer literacy and ability to navigate multiple systems
Strong interpersonal and customer service skills
Previous BPO or customer service experience is an advantage but not required
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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