Customer Service Representative
Gratitude IncCustomer Service Representative
Job Description
Key Skills
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We are looking for a Customer Service Representative to join our team in the BPO industry. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring that their needs are met in a timely and professional manner.
Responsibilities:
- Answering incoming calls, emails, and chats from clients and addressing their inquiries and concerns
- Providing information about products and services
- Handling complaints and providing appropriate solutions
- Escalating issues to senior team members when necessary
- Maintaining accurate records of client interactions and transactions
- Following up with clients to ensure their issues have been resolved to their satisfaction
- Working collaboratively with other team members to ensure a high level of customer service is provided at all times
Role
Manager -Customer Service
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
NA
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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