Customer Service Representative

Gratitude Inc

504 Views

11 hours ago

1-2 Year(s)

₱ 20 - ₱ 30K p.m

Manila

Job Description

Key Skills

CRM (Customer relationship Management) Customer Relations Customer Service Customer Management customer service analyst Customer oriented Customer service advisor Customer Acquisition Customer Care customer success customer support

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Roles and Responsibilities :

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.

• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.

• Keep a record of incoming inquiries to be able to reference at a later date.

• Be able to process orders, forms, applications, or requests.

• Work with colleagues when necessary to resolve customer complaints.

• Provide feedback to other departments to help improve sales, marketing, and business processes.

• Learn about the products inside and out to be able to answer any questions from customers.

Qualification :

Experience in BPO

College Graduate

Benifits :

High incentives

Free convenience and meal

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Vineeta Natholia

Recruiter - Gratitude Inc

NA, india

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