Customer Service Representative | New International Airline Account

Gratitude Inc

2156 Views

11 hours ago

1-4 Year(s)

₱ 10 - ₱ 40K p.m

Manila

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Job Description

Key Skills

Customer Relations Customer Service

147 candidate(s) have already applied for this Job. Apply now

Customer Service Representative | New International Airline Account

Do you want to work in a fulfilling field that will allow you to accomplish more? At work, discover your full potential with TDCX, an award-winning and rapidly expanding BPO company. Be among amazing, diverse people while working with the most beloved businesses in the world. Set out to #BeMore and feel at home and like you belong! Why you should collaborate with TDCX Excellent benefits, competitive pay, and performance-based incentives Entire health, insurance, or social security benefits Top-notch work environments Programmes for recognition and engaging activities Robust plans for learning and development to advance your career Uplifting environment at work where you can #BeMore Locatable location with easy access to public transportation Adjustable working hours Get guidance and mentoring from professionals in your area. Join a multinational corporation that has won numerous industry accolades. What's your goal? By completing the following, you will assist us in providing our partner brands with exceptional service: Assist people who want to travel by figuring out what they need and suggesting the service that best suits them. Give clients a choice of flights, service levels, goods, and services. Respond to and help clients with their questions about general information, flight arrivals, delays, cancellations, and anomalies. Respond to consumer queries and questions about the Star Alliance frequent flyer programme and other connected matters. Who are we trying to find? University level Must have worked in a BPO for at least a year. Having at least half a year's worth of expertise managing an airline account Ideally having prior expertise with email and/or chat Strong communication abilities in English, both written and spoken Able to work in shift rotations Able to work in Pasig City's Ortigas Centre

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Saurabh Karangutkar

Recruiter - Gratitude Inc

NA, india

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