Customer Service Representative (No BPO Experience)

Gratitude Inc

2498 Views

2 months ago

Customer Service Representative (No BPO Experience)

0-3 Year(s)

Misamis Oriental (Cagayan De Oro)

Job Description

Key Skills

Communication Skills

6 candidate(s) have already applied for this Job. Apply now

Job Title: Customer Service Representative

Location: Cagayan De Oro

Job Type: Full-time, On-site

About Us:

We are currently seeking dedicated and motivated individuals to join our dynamic team in Cagayan De Oro as Customer Service Representatives.

Job Description:

As a Customer Service Representative, you will be responsible for providing exceptional customer support through various channels, ensuring a positive customer experience. Successful candidates will be required to navigate multiple computer systems, demonstrate above-average English communication skills, and maintain a typing speed of 25 - 30 WPM.

Responsibilities:

Handle customer inquiries and concerns via phone, email, and chat in a professional and efficient manner.

Navigate multiple computer systems to provide accurate and timely information.

Maintain a high level of customer satisfaction by addressing issues and resolving problems promptly.

Adhere to company policies and procedures to ensure consistent service delivery.

Requirements:

Must be at least 18 years old.

High school graduate (old curriculum) or senior high school graduate (new curriculum).

Above-average English communication skills.

Good computer navigational skills on multiple systems.

Typing speed of 25 - 30 WPM.

Work Set-Up:

Work on-site at our Cagayan De Oro location.

Join us and become part of a vibrant team dedicated to delivering outstanding customer service!

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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