Customer Service Representative – Online Video Sharing Platform

Gratitude Inc

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3 weeks ago

Customer Service Representative – Online Video Sharing Platform

0-2 Year(s)

₱ 20 - ₱ 25K p.m

Manila

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Job Description

Key Skills

Critical Thinking Customer Service Time Management attention to details Problem-Solving Skills Adaptability

76 candidate(s) have already applied for this Job. Apply now

Location: Vertis North, Quezon City

Employment Type: Project-Based (4 Months)

Compensation:

- Monthly Salary: ₱22,000 (all-in package)

- Completion Bonus: ₱25,000 upon successful completion of the 4-month project

Start Dates:

- June 9

- June 16

- June 23

Job Summary

We are seeking Customer Service Representatives to support a leading online video-sharing platform. The role involves reviewing customer concerns, providing support through established channels, and helping maintain a safe and positive user experience. Successful candidates must possess strong English communication skills and the ability to work in a fast-paced environment.

Key Responsibilities

- Handle customer inquiries and concerns professionally and efficiently.

- Review and assess user-reported content according to platform policies and guidelines.

- Support content moderation and trust & safety operations.

- Escalate complex issues to the appropriate teams when necessary.

- Maintain high-quality standards, productivity, and accuracy.

- Follow company policies, procedures, and compliance requirements.

- Deliver excellent customer service while meeting performance metrics.

Minimum Qualifications

- Completed at least two (2) years of college education (diploma not required).

- Minimum of six (6) months of call center or customer service experience.

- Must be able to pass the Versant English Assessment at C1 proficiency level.

- Must not have worked on an online search engine account (e.g., Google Search-related projects) within the last three (3) months.

- Strong verbal and written English communication skills.

- Willing to work on a project-based contract for four (4) months.

- Amenable to work on-site in Vertis North, Quezon City.

Preferred Backgrounds

Candidates with experience in any of the following areas are highly encouraged to apply:

- Content Moderation

- Trust and Safety Operations

- Online Video Sharing Platforms

- Social Media Content Review

- Insurance Brokerage

- Non-Life Insurance

- Property & Casualty Insurance

- Auto Loans or Home Loans

- Policy Servicing

- Billing and Premiums Management

Role

Customer Service Executive

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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