Customer Service Representative (Retention Account) Jobs in Manila
Gratitude IncCustomer Service Representative (Retention Account) Jobs in Manila
Job Description
Key Skills
105 candidate(s) have already applied for this Job. Apply now
Customer Service Representative (Retention Account) Jobs in Manila
Day-to-day responsibilities:
-
Review accounts with disputed items and exhaust recovery options to avoid taking financial losses
- Process disputed items according to the association and federal government guidelines
- Correspond with cardholders, merchants, and merchant banks as part of processing dispute cases
- Manage prepaid card negative balances, and minimize losses by utilizing chargebacks
- Maintain a high level of customer service while addressing customer, law enforcement, merchant, and bank requests
- Perform other duties as assigned by Department Management.
Ideal Candidates have:
-
With at least 1 year of BPO experience
- Sales experience is highly desirable but not required
- Average English communication skills
- Candidates must have a high level of analytical/critical thinking skills and keen attention to details
- Must be willing to work in Eastwood, Q.C.
- Must be willing to work on shifting schedules (day, mid, night shift)
The Perks.
-
Life Insurance Benefits
- Learning and Development Opportunities
- Retirement Benefits
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Quality Assurance Analyst| Digital Advertisement
Gratitude Inc2 - 4 Year(s)
Confidential
Manila, Philippines
Risk Adjustment Medical Coder Team Leader (Non-Voice)
Gratitude Inc2 - 15 Year(s)
₱ 45 - ₱ 50K p.m
Manila, Philippines
CSR - Cognizant Taguig
Gratitude Inc1 - 26 Year(s)
₱ 22 - ₱ 24K p.m
Manila, Philippines
Customer service representative
Gratitude Inc0 - 2 Year(s)
Confidential
Manila, Philippines
Customer Service Associate
Gratitude Inc1 - 14 Year(s)
₱ 20 - ₱ 50K p.m
Manila (Cubao Quezon City), Philippines
Top Philippines company for bpo
Gratitude Inc1 - 4 Year(s)
₱ 15 - ₱ 30K p.m
Manila, Philippines
Risk and Compliance Sr Analyst
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
B2B Collections (OTC & A/R)-EXL Alabang
Gratitude Inc1 - 23 Year(s)
₱ 30 - ₱ 40K p.m
Manila, Philippines
Team Leader
Gratitude Inc3 - 4 Year(s)
₱ 50 - ₱ 60K p.m
Manila (Taguig), Philippines