Customer Service Representative - Spanish Billingual
Gratitude IncCustomer Service Representative - Spanish Billingual
Job Description
Key Skills
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Job Description
- Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information
- Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
- Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
- Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
- Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
- Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
- Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
- Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
- Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
- Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction
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Qualifications
- Grade 12/Matric/High School Gr. in any field
- Prior 2+ years voice experience in proficient bilingual support is must
- Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
- Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
- Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
- Detail-oriented with high accuracy in data entry and documentation.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed
- Proficiency in using CRM software and MS office
- Willing to work on-site - Bridgetown Libis, Quezon City
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Additional Information
- Benefits and Company Perks:
- Structured career path
- Growing and expanding team – more internal career progression opportunities for all
- Safe work environment
- Free HMO coverage from day 1, including your domestic partner
- Skills training opportunities
- Paid leaves
- Annual appraisal
Role
Spanish Language Expert
Timings
Rotational Shifts (Permanent)
Industry
Banking / Financial Services / Broking
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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